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8 Customer Service Heads Up Information Systems In correlation with our national allograft reservation system Community Tissue Services was the rst tissue bank to launch Heads Up a proprietary experience that allows customer information to be customized. What can be customized Tissue Implant Log To help our customers stay compliant with Joint Commission requirements Community Tissue Services offers tissue tracking logs free of charge. Delivery Process Community Tissue Services can ship overnight to almost any location within the United States. All orders are subject to a delivery fee. Please contact our Customer Service Team for more information. STAT and rst overnight shipments will be quoted at time of order. Return Policy All return orders require a Return Authorization RA number before product may be returned for credit. Please contact your local Community Tissue Services branch to obtain a RA number. Freeze-dried and frozen tissue may be returned within 30 days of order providing the integrity of tissue and packaging has not been compromised. A Documentation of Storage Form SM-501-F-02 must be completed for opened frozen boxes and requires an employee signature from the returning facility. Failure to complete the Documentation of Storage Form may result in no credit issued. All return orders are subject to a re-stocking fee of 50 for each order returned for credit. This fee will help cover resources that were used to service the graft request. Opened frozen boxes are subject to a 100 recertication fee and subject to a return shipping fee facilities that ship at their own expense will not be invoiced the return shipping fee. The 50 re-stocking fee will be waived when the recertication fee is applied. ABOUT US Personalizing surgeon graft specications Previous order snapshots Unique shipping instructions Storage conditions Delivery options ContactRecall contact personnel Return Authorization RA information Current order status